Refund and Return
Last Updated: 12/28/2025
This Return & Refund Policy applies to all purchases made from A or B Tees (“we,” “us,” or “our”). By placing an order, you agree to the terms outlined below.
1. Made-to-Order Products
All products sold by A or B Tees are made to order and fulfilled through third-party print-on-demand partners. Because each item is produced specifically for the customer, we ask that customers carefully review product details and sizing information prior to purchase.
That said, we proudly stand behind our products with a 30-Day Satisfaction Guarantee, outlined below.
2. 30-Day Satisfaction Guarantee
If you are not satisfied with your purchase for any reason—including defective items, incorrect items, or personal preference—you may request a return, replacement, or refund within 30 days of delivery, subject to the conditions below.
3. Eligibility for Returns, Refunds, or Replacements
To qualify under the 30-Day Satisfaction Guarantee:
- Requests must be submitted within 30 days of delivery
- Items must be unused, unworn, and unwashed, unless defective
- Proof of purchase is required
- Photo evidence may be requested for defective, damaged, or incorrect items
Requests submitted outside the 30-day window may not be eligible for review.
4. How to Submit a Request
To initiate a return, refund, or replacement request, contact us at:
Email: support@aorbtees.com
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item (and packaging, if applicable)
Failure to provide required information may delay or prevent approval.
5. Resolution Options
Once your request is reviewed and approved, we may offer one of the following, at our discretion:
- A replacement item at no additional cost
- A refund to the original payment method
- Store credit
Refunds are typically processed within 5–10 business days after approval. Processing times may vary depending on your payment provider.
Shipping fees are non-refundable unless the issue resulted from our error.
6. Return Shipping
- If the issue is due to a defect, damage, or incorrect item, return shipping may be covered
- For satisfaction-based returns, customers may be responsible for return shipping costs
- Items returned without authorization may not be accepted
7. Non-Eligible Situations
The following are not eligible for returns, refunds, or replacements:
- Requests submitted after 30 days from delivery
- Items that have been worn, washed, or misused
- Minor variations in color, print placement, or alignment inherent to print-on-demand production
- Orders refused, returned, or abandoned due to unpaid customs duties or import fees
- Packages marked as delivered by the carrier but reported as missing
8. Lost, Stolen, or Delayed Packages
Once a carrier confirms delivery to the address provided at checkout, responsibility for the package transfers to the customer.
For packages lost or delayed in transit:
- Customers must first contact the shipping carrier to initiate an investigation
- Refunds or replacements may be reviewed on a case-by-case basis and are not guaranteed
Carrier confirmation of delivery constitutes fulfillment of our delivery obligation.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
- Orders are shipped only to the address provided at checkout
- Address changes cannot be made after an order has shipped
- Orders delivered to incorrectly provided addresses are not eligible for refunds or replacements
10. Chargebacks & Payment Disputes
We encourage customers to contact A or B Tees directly to resolve any concerns before initiating a chargeback or payment dispute.
We reserve the right to submit order records, tracking information, proof of delivery, and this policy to Shopify Payments, PayPal, or other payment processors when responding to disputes.
11. Contact Information
For questions regarding returns or refunds, please contact:
Email: support@aorbtees.com
