Refund and Return

Last Updated: 12/18/2025

This Return & Refund Policy applies to all purchases made from A or B Tees (“we,” “us,” or “our”). By placing an order, you agree to the terms outlined below.

1. Made-to-Order Items

All products sold by A or B Tees are made to order and fulfilled through third-party print-on-demand partners. Because each item is produced specifically for the customer, we do not accept returns or exchanges for reasons such as:

  • Incorrect size selection

  • Incorrect color or style selection

  • Change of mind or buyer’s remorse

Customers are responsible for reviewing product descriptions and sizing information prior to purchase.

2. Eligible Returns & Refunds

Returns, refunds, or replacements may be approved only if the item meets one of the following conditions:

  • The item arrives damaged

  • The item is defective

  • The item received is incorrect (wrong product or design)

Claims must be submitted within 7 days of delivery. Requests submitted after this period may not be eligible for review.

3. How to Request a Return or Refund

To initiate a return or refund request, please contact us at:

Email: support@aorbtees.com

Include the following information:

  • Order number

  • Clear photos showing the issue (item and packaging, if applicable)

  • A brief description of the problem

Failure to provide the required information may result in denial of the request.

4. Resolution Process

Once your request is reviewed and approved, we may, at our discretion:

  • Provide a replacement item at no additional cost, or

  • Issue a refund to the original payment method

Refunds are processed within 5–10 business days after approval. Processing times may vary depending on your payment provider.

5. Non-Returnable & Non-Refundable Situations

We do not offer returns, refunds, or replacements for the following:

  • Incorrect size, color, or style selected by the customer

  • Minor variations in color, print placement, or alignment inherent to print-on-demand production

  • Orders delayed in transit beyond estimated delivery times

  • Orders refused, returned, or abandoned due to unpaid customs duties or import fees

  • Packages marked as delivered by the carrier but reported as missing

6. Lost, Stolen, or Delayed Packages

Once a carrier confirms delivery to the address provided at checkout, responsibility for the package transfers to the customer.

For lost or delayed packages:

  • Customers must first contact the shipping carrier to initiate an investigation

  • Refunds or replacements may be considered on a case-by-case basis and are not guaranteed

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

  • Orders shipped to incorrectly provided addresses are not eligible for refunds or replacements

  • Address changes cannot be made after an order has shipped

8. Chargebacks & Payment Disputes

Customers are encouraged to contact A or B Tees directly to resolve any issues before initiating a chargeback or payment dispute.

We reserve the right to submit order records, tracking information, proof of delivery, and this policy to Shopify Payments, PayPal, or other payment processors when responding to disputes.

9. Contact Information

For questions regarding returns or refunds, please contact:

Email: support@aorbtees.com