Because our items are made-to-order, production begins quickly. If you need to change or cancel an order, email support@aorbtees.com as soon as possible with your order number. If your order has already entered production or shipped, changes may not be possible.

We accept major payment options available at checkout, including PayPal and Shopify-supported payment methods.

Please check your spam/promotions folder first. If you still don’t see it, email us with your name and the email used at checkout, and we’ll confirm your order status.

If your order hasn’t shipped yet, contact us immediately and we’ll do our best to help. Once an order ships, address changes can’t be guaranteed, and orders delivered to an incorrectly provided address may not be eligible for refunds or replacements.

Yes. Our products are made-to-order and fulfilled through multiple print partners, so each item is produced after you place your order.

Processing typically takes 1–3 business days. During peak periods, it can take up to 7 business days. Processing time is separate from shipping time.

Standard shipping is estimated at 3–7 business days after your order ships. Shipping timelines are estimates and delays may occur due to carriers, weather, or customs.

Yes. Tracking is emailed as soon as your order ships.

We ship via carriers such as USPS, UPS, FedEx, DHL, Shopify Shipping, and fulfillment partners. Carrier selection is automated and can’t be changed.

Yes—free standard shipping applies to orders over $50 USD (before taxes/discounts). Otherwise, rates are calculated at checkout.

We ship within the U.S. and to select international destinations listed in our Shipping Policy.

International orders may be subject to duties, taxes, or fees set by your country. These charges are the customer’s responsibility and aren’t included in product or shipping costs.

Orders that are refused, returned, delayed, or abandoned due to unpaid customs duties or import fees are not eligible for refunds or replacements under our 30-Day Satisfaction Guarantee.

Please check around your delivery location, ask household members/neighbors, and review any delivery photo (if available). Then contact the carrier directly. Carrier delivery confirmation counts as proof of delivery.

If the carrier marks an order as delivered to the address provided at checkout, we are not responsible for loss or theft after confirmed delivery. We may review options case-by-case, but replacements/refunds aren’t guaranteed.

If a package is delayed or appears lost, customers must first contact the carrier to initiate an investigation. We can help with order details if needed. Refunds/replacements may be reviewed case-by-case.

Every order comes with our 30-Day Satisfaction Guarantee. If you’re not satisfied for any reason (including defects, incorrect items, print/manufacturing issues, or personal preference), you may request a replacement or refund within 30 days of delivery, subject to the conditions below.

Requests must be submitted within 30 days of delivery. Items must be unused/unworn/unwashed and in original condition unless defective. Proof of purchase is required, and we may request photos to help resolve issues faster.

Email support@aorbtees.com with your order number, a quick description, and clear photos (item + packaging if relevant). Missing info can delay approval.

After review, we may offer a free replacement, a refund to the original payment method, or store credit (at our discretion).

Refunds are typically processed within 5–10 business days after approval. Timing may vary by payment provider.

Shipping costs are non-refundable once an order has shipped, unless the issue was due to our error or required by law.

If the issue is our error (defect/damage/incorrect item), return shipping may be covered. For satisfaction-based returns, customers may be responsible for return shipping.

Returns are not eligible if requested after 30 days, items are worn/washed/misused, or for minor print-on-demand variations (like small placement/alignment or slight color differences). International orders refused/abandoned due to unpaid customs fees are not eligible. Packages marked delivered but reported missing are generally not eligible.

Please review the size chart on each product page before ordering. If you’re between sizes, consider sizing up for a roomier fit. If you want help, email us with your height/weight and preferred fit.

We do our best, but with print-on-demand production, minor variations can happen (slight placement/alignment differences and small color shifts). These are normal and not considered defects.

Follow the care instructions on the garment label. Damage caused by improper care may not be covered.

Please contact support@aorbtees.com first so we can try to fix it quickly. If a dispute is filed, we may provide order records, tracking, proof of delivery, and policy documentation to payment providers as needed.

We use the same essentials payment processors look for: order confirmation, fulfillment/production records, tracking history, and carrier delivery confirmation.

We collect information needed to process orders, fulfill shipments, provide support, and improve your shopping experience. This can include contact details, transaction details, and device/usage info.

Depending on where you live, you may have rights to access, correct, delete, or opt out of certain processing. Contact us using the details in our Privacy Policy to submit a request.

Email: aorbtees@alpineshiftgroup.com
Mail: 208 E St, 342, Dubois, WY 82513, US